Privacy Policy

Raffelsberger & Zagorski OG adheres to the legal provisions of the GDPR, the DSG and the TKG when collecting, processing and using personal data. In all – if not yet available, but potentially set up in the future – processes that make it necessary for you as our customer to enter personal data, you will be separately informed of all rights, information, consequences, etc. to be shown in accordance with the GDPR. Raffelsberger & Zagorski OG implements all available technical and organizational security measures to protect your data against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Data processing and transmission are carried out using the SSL procedure.

Raffelsberger & Zagorski OG expressly points out your right to information, correction, objection and deletion of the data available / transmitted by you. If you want to contact us about those topics, use the following email address: [email protected]


Raffelsberger & Zagorski OG
Neubaugasse 31/11
1070 Vienna

+43 1 9972908 // [email protected]


1. Worauf bezieht sich die vorliegende Datenschutzerklärung?

Die vorliegende Datenschutzerklärung bezieht sich auf die Website, die Social Media-Auftritte der Raffelsberger & Zagorski OG sowie alle im Rahmen der üblichen Geschäftstätigkeit stattfindenden Prozesse, in deren Rahmen der Austausch personenbezogener Daten stattfindet.

Ihre Daten werden in keinem Fall an Dritte weitergereicht oder –verkauft. Sofern aufgrund der üblichen Geschäftstätigkeit die Weiterreichung personenbezogener Daten zur Auftragserfüllung notwendig ist, werden Sie durch die Raffelsberger & Zagorski OG darüber vorab informiert.


2. Where is your data collected?

Raffelsberger & Zagorski OG collects personal data at the following levels:
– Website
– Social media appearances of Raffelsberger & Zagorski OG, at the time of the DSE: Facebook, Instagram & LinkedIn
– Contact in the normal course of business: inquiries via telephone, email, etc.


3. Which data are collected?

3.1. Website uses cookies. These are text files that are stored on your device using the browser. We use cookies to make our offer user-friendly. Some cookies remain on your device until you delete them. They enable us to recognize your browser the next time you visit. If you do not want this, you can set up your browser so that it informs you about the creation of those cookies and you can choose which you will allow for each individual case. If cookies are deactivated, the functionality of the website may be restricted.

3.2. Social media appearances by Raffelsberger & Zagorski OG

The following data is collected by the third-party providers Facebook, Instagram and LinkedIn (data processors):
– Information and content that you publish on Facebook and LinkedIn
– Networks and connections (people, pages, accounts, groups, hashtags)
– Usage characteristics (interactions, views, frequencies, duration, device used, camera, etc.)
– Transactions via Facebook (purchases, donations, credit card number, account information, authentication information, billing, shipping and contact details)
– Third party activities related to you (tags, shares, comments, messages)
– Device information (device characteristics, processes on the device used within the scope of use, device ID, device signals, data from the device settings, networks, connections, cookies)

More detailed information including examples can be found at (Facebook / Instagram) and

3.3. Contact in the course of business

Potential customers of Raffelsberger & Zagorski OG as well as generally interested people have the following options for contacting Valence:
– Phone
– Email
– Personally

If you contact us via email, the following personal data will be transmitted to Raffelsberger & Zagorski OG due to the email system: email address, other identity-related features (e.g. name; optional).

If you contact us by phone, the following personal data will be transmitted to Raffelsberger & Zagorski OG: telephone number, other identity-related features (e.g. name; optional).

In the case of an order, the following data is collected: company address, first name, last name, information relevant to accounting, email addresses, contact persons, UID, etc.


4. Why is your data collected?

4.1. Website

The data provided by Google Analytics and which Raffelsberger & Zagorski OG can see, is the data of user flows, click behavior, etc., which gives an insight into your main areas of interest. Topics and content that you click particularly often serve to optimize our content for you as readers, up to personalized versions that prioritize the content and interests you favor.

4.2. Social media appearances by Raffelsberger & Zagorski OG

There is no active evaluation carried out by Raffelsberger & Zagorski OG of the data available through the admin access to the Facebook or LinkedIn account of Raffelsberger & Zagorski OG.

Facebook, Instagram and LinkedIn provide the following information about how the data they collect is used:
– Provision, personalization and improvement of offers / services, including evaluations of Facebook products, devices, location information, product research and development, face recognition, advertisements and sponsored content
– Measurements, analyzes, recommendations for action for advertisers
– Communication through Facebook & LinkedIn with you as a user
– Promotion of protection, integrity and security (activities against spam, viruses, verification processes)
– Research and innovation for social projects
– Forwarding of the collected data to third parties to improve their services & offers (ads)

More detailed information including examples can be found at (Facebook / Instagram) and

4.3. Contact in the course of business

For entrepreneurial reasons (this includes, for example, inquiry, offer, conclusion of contract, accounting, reminders, etc.), the transfer or exchange of the relevant personal data is necessary in the normal course of business. The collection represents a legitimate interest within the meaning of the GDPR.


5. What happens with your data?

5.1. Website

An anonymized evaluation of the IP address, user flows, click behavior, etc. documented by cookies via Google Analytics takes place on

This data is stored on the servers of Google LLC, USA.

We would like to point out that for further links that are embedded on, the responsibility for compliance with all data protection regulations is borne by the respective linked company and that it is responsible for the correctness, topicality and completeness of the information provided there.

5.2. Social media appearances by Raffelsberger & Zagorski OG

By using (registering) the services of Facebook, Instagram and Twitter, you as the user automatically give the right to the processing of the voluntarily provided personal data to the respective company.

Information on how your data is used by Facebook / Instagram and LindedIn can be found under 4.2.

5.3. Contact in the course of business

Any personal data transmitted to Raffelsberger & Zagorski OG remain with the named company, there is no unrequested disclosure to third parties. Please note that a transfer to the following companies is possible as part of an order:
– Printers
– Proofreading / editing
– Suppliers
– Tax consultant


6. Storage period of your data

Your data will remain stored by us until the purpose for which you entrusted your data to us is fulfilled and will then be deleted.

Due to legal regulations, specifically tax and company law regulations, this storage period can be up to 10 years.

6.1. Website

Until revoked or according to individual cookie settings.

6.2. Social media appearances by Raffelsberger & Zagorski OG

Facebook / Instagram or LinkedIn, as data processors, are responsible for taking into account the storage period and the corresponding deletion / correction / information processes. Facebook / Instagram and LinkedIn save data until revoked, the time of active deletion of your own account or until that time at which Facebook / Instagram or LinkedIn no longer needs the data collected.

More detailed information including examples can be found at (Facebook / Instagram) and

6.3. Contact in the course of business

In the case of an active customer relationship (including invoicing), the data transmitted by you as stated under 3.3 will be stored for up to 10 years for tax law reasons.

If there is no cooperation between your company and Raffelsberger & Zagorski OG, all transmitted personal data can be deleted on request. The same applies to inquiries from private individuals. Please use the direct contact via [email protected].

6.7. Information & deletion

For all concerns and the request for deletion of your data transmitted to us, please contact us via [email protected]

6.8. Your rights

In the course of all data collection processes, you will be informed about the general conditions of the data processing process and your rights.

Your rights under the applicable GDPR are as follows:
– Right to correction: If, despite our best efforts to ensure that the data is correct and up-to-date, incorrect or incomplete information is stored, we will correct it at your request.
– Right to erasure: Under certain conditions, you have the right to erasure, for example in connection with an objection or if data was collected unlawfully. Insofar as the legal requirements for deletion are met – that is, there are no legal obligations or overriding interests – we will carry out the requested deletion immediately.
– Right to restriction of processing: You can request restriction of data processing for reasons that justify a right to erasure – then the stored data must remain stored (e.g. for the purpose of preserving evidence), but may no longer be used for other purposes.
– Objection / revocation: You can object to data processing that we carry out based on a legitimate interest – as far as data processing for direct marketing purposes is concerned, this right of objection is absolutely effective. Provided consent can be revoked at any time in writing and free of charge.
– Data portability: If you want to hand over the data you have given to another person in charge, we will provide it in an electronically transferable format.
– Right to withdraw your consent (at any time).
– Right to lodge a complaint with a supervisory authority: We would also like to draw your attention to your right to lodge a complaint with the data protection authority: you have the right to lodge a complaint with a supervisory authority, in particular in the member state of your place of residence, your place of work or the place of the alleged infringement, if you believe that that the processing of your personal data violates the General Data Protection Regulation or other data protection regulations. You are also welcome to contact us at any time.
– Right to information regarding the consequences of not providing your data when contacting Raffelsberger & Zagorski OG.

To exercise these rights, please use the email address [email protected]. Please note that the company is legally obliged to ensure that your identity is correct in order to prevent unlawful processing of your information or information about your data (unauthorized disclosure to third parties). Therefore, please do not forget to send the corresponding documents proving your identity (e.g. identity card, registration form, etc.).


7. Changes to this privacy policy declaration

We will revise this data protection declaration, depending on the applicable law. The use of your data is subject to the current version, which can be found at All changes to this data protection declaration are published on

Vienna, 06.02.2020